OctoRocket offers order assurance. This means that payments are not released to sellers until the order has been confirmed to be received in good order, or in the next 7 days if there is no confirmation.
If there is an issue with the order and the buyer is unable to resolve it with the seller, please immediately seek assistance from with OctoRocket's Support Specialist.
Before getting in touch with us, prepare the following information so that we can assist you expediently:
- Order Reference Number.
- Email (Buyer's Account on OctoRocket).
- Description of the Issue.
- Photographs or documentary evidence to support.
- Prior email and message communications with Supplier(s).
Click here to reach out to us.