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Overview |
Objectives |
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| Screen Guides |
Navigate: Seller Dashboard > OctoRocket > Quotations & Orders
View message and negotiation history.
The negotiation is processed by the messaging function. All changes to the price, quantity, and taxes will be recorded. Your customers will receive email notifications for each event.
- Go to OctoRocket > Quotations & Orders.
- Select the RFQ or Order.
- Scroll to Messaging.
- Review the history or make a new comment.
- Click Send Message.
Important: OctoRocket strongly recommends that all negotiation to be recorded via Messaging. This is to ensure that communications are recorded and could assist in your favor in the event of a dispute. OctoRocket will also use the communication in Messaging to evaluate such cases.
Concluding sales and finalise offers.
Offer must be finalised and sent by you before customers can make payment online. Payment made by customers are collected by OctoRocket; this is part of the Buyer's Protection Policy. OctoRocket will release the payment upon successful Goods Receipt.
- Go to OctoRocket > Quotations & Orders.
- Select the RFQ or Order.
- Click Send Offer.
- Check status of the RFQ in Messaging.
Tip: We recommend that you review all details before finalising and sending an offer. You may wish to receive a final confirmation from your customer before sending offer.
Note: When an offer has been sent, your customers will receive a notification from us to make payment online. An transaction reference/ order number will be created if the payment is successful.
| Other Resources & Information |
Not available.