FAQ

Buying Online

• Which countries does OctoRocket provide its services to?
• Can I create multiple RFQ to the same seller?
• Can I add or delete an item after submitting an RFQ?
• How can I identify genuine and trustworthy sellers?
• How do I cancel an order before it is shipped?
• Cancellation & Refund Policy

Product

• Can you provide more details for a particular item?
• Can I still order if a product is out of stock?
• What if I cannot find the product I am looking for?

Transaction & Payment

• Is there a transaction fee for buying on OctoRocket?
• What are the credit card options?
• Do you accept bank transfer?
• Can I purchase on a credit term?
• Is GST or VAT applicable?

Shipping & Freight

• What are the Incoterms for buying and selling?
• How will the seller deliver orders and products to buyers?
• Does OctoRocket insure shipment?

After-Sales Service

• I am unable to resolve a problem with the seller, how do I open a dispute?
• What should I do if there are problems with my order or products?