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  2. FAQ

FAQ

Buying Online

  • Which countries does OctoRocket provide its services to?
  • Can I create multiple RFQ to the same seller?
  • Can I add or delete an item after submitting an RFQ?
  • How can I identify genuine and trustworthy sellers?
  • How do I cancel an order before it is shipped?
  • Cancellation & Refund Policy

Product

  • Can you provide more details for a particular item?
  • Can I still order if a product is out of stock?
  • What if I cannot find the product I am looking for?

Transaction & Payment

  • Is there a transaction fee for buying on OctoRocket?
  • What are the credit card options?
  • Do you accept bank transfer?
  • Can I purchase on a credit term?
  • Is GST or VAT applicable?

Shipping & Freight

  • What are the Incoterms for buying and selling?
  • How will the seller deliver orders and products to buyers?
  • Does OctoRocket insure shipment?

After-Sales Service

  • I am unable to resolve a problem with the seller, how do I open a dispute?
  • What should I do if there are problems with my order or products?

Do you need further assistance?

Get in touch with us at our Customer Support.

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