Which countries does OctoRocket provide its services to?
Can I create multiple RFQ to the same seller?
Can I add or delete an item after submitting an RFQ?
How can I identify genuine and trustworthy sellers?
How do I cancel an order before it is shipped?
Cancellation & Refund Policy
Can you provide more details for a particular item?
Can I still order if a product is out of stock?
What if I cannot find the product I am looking for?
Transaction & Payment
Is there a transaction fee for buying on OctoRocket?
What are the credit card options?
Do you accept bank transfer?
Can I purchase on a credit term?
Is GST or VAT applicable?
Shipping & Freight
What are the Incoterms for buying and selling?
How will the seller deliver orders and products to buyers?
Does OctoRocket insure shipment?
I am unable to resolve a problem with the seller, how do I open a dispute?
What should I do if there are problems with my order or products?